At Mummybrand.com, all transactions are conducted in SGD currency only. Prices seen on the page are converted from SGD to your local currency for the customer’s better understanding. Please be sure to enter your address correctly. We are NOT responsible for lost packages due to an incomplete or incorrect address. 

Delivery

Mummybrand.com ships internationally via our friendly logistics partners such as DHL, FedEx, Ninjavan, Aramex and many more! You will be able to compare shipping rates and delivery lead time between shipping companies to help you make a decision.

We ship our product to most countries worldwide, for all domestic and international packages. While we strive to deliver goods in the time frame we specify, we cannot guarantee or accept liability for deliveries made outside of this time frame. As we rely on third-party shipping companies to facilitate our customer deliveries for us, we cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.

Domestic Shipping (Singapore)

Once an order has been processed, a tracking number is being generated immediately by our logistic partner. Please take note to allow 2 – 4 business days for your tracking information to be updated. 

If you have not received your tracking number within 2 business days and/or if your parcel did not reach you within 5 business days, kindly send us an email at info@mummybrand.com with your order number. 

International Orders (Outside Singapore)

The processing time for international orders is 1-2 business days. Once the shipment is already loaded on the plane, estimated delivery is 5-12 business days for the United States and 12-20 business days internationally. Please take note that there are some unforeseen circumstances like customs delays that we are unable to control on our end and also, some delays if there is an upcoming holiday season. For a more accurate estimation of your international shipping lead time, kindly use the shipping calculator during checkout.

We are not liable for deliveries that are affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or backend charges incurred.

Delivery Rates

Enjoy FREE DOMESTIC SHIPPING on all orders above $80. Normal shipping rates apply for orders that fall below $80. 

Generally, our shipping rates are calculated based on our shipping table below.

  • Orders less than $80 SGD: $4.99 SGD
  • Orders above $80 SGD: FREE SHIPPING!
  • Please note that shipping rates are calculated on the order amount after any discount coupon used.

Delivery Duration & Policy

To help you save on delivery charges, Contourparis.com will usually consolidate your items in one single order and deliver them together. When estimating delivery duration, it is best to take the item with the longest Estimated Arrival and use that to calculate shipping duration for your order. Occasionally, Contourparis.com may deliver your items to you separately due to the nature of the products. In these instances, you will NOT be charged any extra delivery fees.

In the rare occurrence of a wrong item being delivered, please contact our customer service team within seven days and they will send a replacement. 

Returns

We appreciate your understanding that products of Mumybrand are not returnable nor refundable due to hygienic purposes. However, if you feel that you have a compelling reason that we should listen to, please send an email to info@mummybrand.com